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¿Te han robado la bici? Olvídate de dramas.
*Suponiendo que tu bici llevaba doble candado (tienes las llaves) y habías extraído la batería (e-Bikes).
Para obtener una lista completa de los cargos adicionales, consulta nuestro servicio de asistencia.
¿Por qué escoger la cobertura antirrobo total?
Cobertura antirrobo básica
Todas nuestras bicis incluyen cobertura antirrobo básica. Si le pasa algo a tu bici, te facilitamos otra (términos y condiciones aplicables).
Cobertura antirrobo total
Añadir cobertura antirrobo total y paga 0 € si te roban la bici mientras está cerrada con candado y la batería ha sido extraída (para e-bikes).
Consigue cobertura antirrobo total.
El complemento a tu suscripción que te ahorra complicaciones.
¿Ya eres miembro?
¡Qué suerte! Puedes añadir o quitar la cobertura antirrobo total en cualquier momento en la app.
¿Eres nuevo en Swapfiets?
Suscríbete y reserva tu primera cita hoy mismo. Puedes añadir cobertura antirrobo total durante la recogida o más adelante, cuando quieras, desde nuestra app.
Preguntas frecuentes
Más que un simple seguro de bicis: es la tranquilidad absoluta.
¿Y si me roban la bici?
En primer lugar, comprueba que nadie la ha movido de sitio ni se la ha llevado el Ayuntamiento (algo que puede suceder en algunas ciudades).
¿Sigues sin localizarla? ¡Que no cunda el pánico! Infórmanos a través de la app:
1️⃣ Ve a ‘Necesito ayuda’
2️⃣ Selecciona ‘Bici perdida’
3️⃣ Sigue los pasos para conseguir una nueva bici
Ver el artículo completo del centro de ayuda aquí
¿Cómo consigo la cobertura antirrobo total?
¿Ya eres miembro? ¡Qué suerte! Puedes añadir o eliminar cobertura antirrobo total cuando quieras desde la app.
¿Eres nuevo en Swapfiets? Suscríbete y reserva tu primera cita hoy mismo. Puedes añadir cobertura antirrobo total durante la recogida o más adelante, cuando quieras, desde nuestra app.
¿Cuándo se aplica la cobertura (y cuándo no)?
La cobertura antirrobo total se aplica siempre que se cumplan tres condiciones:
✅ Aseguraste la bici con doble candado al aparcarla
✅ Te llevaste la batería (en el caso de las e-Bikes)
✅ Tienes en tu poder la batería y las llaves del candado (y puedes enseñárnoslas en tu cita)
¿No tienes las llaves o la batería? En ese caso, solo pagarás el 50 % del recargo habitual aplicable en estas situaciones (si tienes contratada la cobertura antirrobo total).
¿Cómo puedo evitar el robo de la bici?
Es muy sencillo:
✔ Utiliza el doble candado y asegura tu bici a un objeto firme
✔ Extrae la batería siempre que dejes tu bici aparcada
¿No estaba ‘todo incluido’ en mi suscripción a Swapfiets?
Todas las suscripciones de Swapfiets incluyen una bici de alta calidad, mantenimiento y reparaciones gratis, dos candados y cobertura antirrobo básica. Para máxima tranquilidad, añade cobertura antirrobo total y paga 0 € si te roban la bici. Solo recuerda usar siempre los dos candados y quitar la batería (en e-bikes).
¿Por qué la batería no tiene cobertura a todo riesgo?
¡Porque es extraíble! La cobertura antirrobo completa protege tu bici, pero no la batería, así que asegúrate de llevártela contigo cuando dejes la bici aparcada. Aunque tiene una cobertura del 50 % en caso de robo, es mejor que no la pierdas de vista. Consulta el resumen completo de recargos aquí.
¿Tienes más preguntas? Ya sabes dónde encontrarnos 🚲💙
